Because the goods were mis-delivered, our collaboration with European customers and European agents became even closer.
Cathy, our air freight shipment from China to Europe was mistakenly sent to another European company. Cathy couldn't believe the news when she heard it. After years of experience in China to Europe air freight, this is the first time I've encountered such a oversight in our meticulous logistics process. I remember in the early years, we would occasionally have misdelivered packages when dealing with domestic couriers, but even then, we had measures in place to handle it.
Euro Trade, a long-standing partner of Sunny Worldwide Logistics, has been working with us for 10 years. Their monthly air freight shipments from China to Europe are steady at about 20 batches. We've established comprehensive tracking records for each batch of their China to Europe air freight, ensuring every step from air freight to warehousing is under control. Upon learning this news, Cathy from the Sunny Worldwide Logistics business department quickly got in touch with our European air freight agent, Erik. He explained that the error occurred because part of the barcode on the cargo label was contaminated, leading to a misread during scanning, and our goods were mistakenly sent to a neighboring company whose barcode only differed slightly at the end.
For Euro Trade, a company focused on high-end apparel exports, this shipment from China to Europe is crucial. Any delay could directly impact their sales rhythm in the European market, and they might even face breach of contract compensation. Although the European transportation system is known for its efficiency, it typically requires a longer transport time from China to Europe to rectify human errors, plus an additional 3-5 business days to correct the mistake, undoubtedly compounding the severity of the issue. This time, the challenge was increased because the warehouse of the other company is far from Euro Trade's, and the goods had already been partially processed.
We recognize the gravity of the situation and promptly informed our European client, Euro Trade, about the circumstances, promising to do everything in our power to resolve the issue. We also reminded the client that once the goods are retrieved and re-shipped, we would immediately provide full tracking information and requested that they inspect the goods upon receipt to ensure they are intact from China to Europe. Erik, our European air freight agent, was able to track the exact location of the goods through the logistics system and promptly communicated with the other company. Upon learning of the situation, they immediately arranged for the return of the goods and promised to expedite the process.
During this time, we maintained close communication with our European client for the China to Europe route, our European air freight agent, the company that mistakenly received the goods, and the Sunny Worldwide Logistics team. Every day, we coordinated multiple times with all four parties to ensure every step from China to Europe was carried out accurately and to expedite the return of the goods to Euro Trade. Fortunately, the other company acted swiftly upon discovering the error, and the goods were returned intact without being unpacked. Our European air freight agent for the China to Europe route arranged for the re-shipping immediately and ensured the goods reached Euro Trade's warehouse in a short time. Upon receipt, Euro Trade conducted an inventory and confirmed that all goods from China to Europe were in perfect condition.
This incident, although it presented significant challenges, also underscored the importance of teamwork. Faced with the problem, Sunny Worldwide Logistics did not choose to evade or shift responsibility but instead confronted the issue head-on and acted swiftly. It is this attitude of taking responsibility and actively solving problems that has strengthened our collaborative relationships with our European client for the China to Europe route, our European air freight agent, and the company that mistakenly received the goods.
If you also have air freight needs from China to Europe, feel free to contact at any time. Give us a try – we are at your service with the utmost dedication.
if you also have China to Europe For your air transportation needs, please feel free to contact us at any time Sunny Worldwide Logistics, come and try a small order, we will serve you wholeheartedly.
