Customer Case -- Air freight transportation of protective clothing export from China to the UK

Customer Case | Air freight transportation of protective clothing export from China to the UK

business background
Customers get in touch with our logistics consultants through the Souhang official account. After preliminary communication with the customer, we learned that the customer wanted to send a batch of protective clothing to the UK.
The customer is an enterprise with import and export rights, but has never operated this business before, and the company has not matched any relevant document salesperson. It needs to entrust our company with full agency air cargo transportation services.
02
Operation details
Business difficulties
1. Export manufacturers need to register and issue relevant documents such as certificates of conformity and test reports. The customer does not have the above documents and needs the assistance of a logistics consultant.
2. The goods may be damaged after being received at the destination port.

Solution
The logistics consultant greets the customer before picking up the goods and confirms the time; checks the export whitelist and confirms the relevant 1. Preparation of materials for customers who do not understand the goods transportation: assist the customer in making preliminary preparations.
2. Provide certificates of conformity that comply with the latest policy requirements for goods, check whether the internal and external packaging of the goods are intact to avoid damage to the goods packaging, and confirm customs declaration documents before shipment to ensure consistency.
3. Collect part of the deposit in advance to prevent mishaps from the customer's side