It was marked that the unloading fee was not included. The Malaysian customer struggled on site and Sunny Worldwide Logistics paid in advance.
Yesterday morningSunny Worldwide logisticspromotion ofNICOLEAngrily walked into the managerHELLENoffice, complaining about poor operation, saying it was her customers who complained to herSunny Worldwide logisticsMalaysia door to door logistics Arbitrarily charging usSunny Worldwide logisticsSolve it immediately or there will be no chance of cooperation again.
managerHELLENLearn about this Malaysia ticket immediately after receiving the complaint door to door logistics The ins and outs ofSunny Worldwide logisticspromotion ofNICOLEWhen quoting to Malaysian customers, the terms of the quote are300box stationery malaysia Door to door logistics transportation , and note at the bottom of the price list that the door-to-door unloading fee is not included. But in the consciousness of Malaysian customers, if the terms you quote are Malaysia door to door Logistics and transportation , then it must be delivered to the door, otherwise why is it door-to-door transportation? At that time, delivery drivers in Malaysia were still waiting for a solution at the customer's warehouse, otherwise more than3A huge waiting fee will be charged every hour if the customer does not unload the goods themselves. The driver will take the goods back and wait for usSunny Worldwide logisticsAfter negotiating with the customer, if he comes to deliver it again, there will be a two-way delivery fee. Malaysian customers will never bear the responsibility.
So the managerHELLENcall now Malaysian customers explain, say our Door to door logistics transportation The terms and conditions do not include unloading fees, and we have also noted this on the quotation. But the Malaysian customer didn't listen to our explanation at all. He said otherwise, please ask the driver to take the goods away and wait for us.Sunny Worldwide logisticsIf you negotiate with the driver before delivering it, he will not bear the re-delivery fee. Faced with misunderstandings from Malaysian customers, in order to Door-to-door logistics transportation Costs are kept to a minimum, manager.HELLENImmediately call the Malaysian delivery driver’s company to confirm the unloading charges and agreeSunny Worldwide logisticsThis unloading fee will be paid. malaysian delivery driver300The box of stationery was unloaded, and we calmed the customer down before hanging up the phone. Most of our colleagues will take the goods back to the warehouse if the customer does not agree to it until the customer agrees. Because our logistics originally earns hard-earned money with small profits.
every year because of this Door to door logistics transportation There will be additional charges for unloading. Problems arise with usSunny Worldwide logisticsAll of them are solved efficiently by calling us as soon as possible. When foreign customers negotiate and are unwilling to pay, weSunny Worldwide logisticshave borne these additional costs, so do Door to door logistics transportation Loss money often occurs. Business Department ManagerBETTYask me why weSunny Worldwide logisticsWhy always take out the money that has already been earned in your pocket? I smiled and said, "Suffering a loss is a blessing, and harmony brings wealth."
Something like this happens Door to door logistics transportation Extra charges for unloading goods,Sunny Worldwide logisticsThe company will make it clear to all departments throughout the company. what we call Door to door logistics transportation They are only transported to places abroad that cars can reach, and unloading fees are not included. Be sure to make it clear to foreign customers that it is okay to unload the goods, but there will be fees.
meet people like us Sunny Worldwide logistics Such a responsible logistics company, welcome to place an order and try ours door to door logistics Serve.